At Alineware, we strive to provide high-quality metalware products that meet your expectations. However, if you are not satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your satisfaction.

1. Eligibility for Returns

  • Returns are accepted within 7 days from the date of delivery.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • We require a receipt or proof of purchase to process your return.

2. Non-Returnable Items

  • Gift cards
  • Customized or personalized items
  • Items on sale or discounted products

3. Return Process

  • To initiate a return, please email us at support@alineware.com with your order number and reason for the return.
  • Once your return is approved, we will send you the return shipping details.
  • The cost of return shipping will be covered by the customer unless the product is defective or damaged.

4. Refunds

  • After we receive and inspect the returned item, we will notify you via email.
  • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • In case of any delay, please check with your bank or credit card company as processing times may vary.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@alineware.com.

6. Shipping

  • We use Shiprocket as our logistics partner to ensure fast and reliable delivery across India.
  • The delivery time may vary based on your location, but typically it takes 3-7 business days within India.
  • In case of a return, the shipping cost is non-refundable unless the product is defective.

7. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • If the order has already been shipped, please follow the return process mentioned above.

8. Contact Us

If you have any questions or concerns, feel free to reach out to our customer service team at support@alineware.com. We’re here to assist you with any issues regarding your purchase.