At Alineware, we want to ensure that your shopping experience is simple, secure, and flexible. To make this possible, we have partnered with Razorpay, a trusted payment gateway, to offer a wide range of payment options for your convenience.

1. Payment Methods

We accept various payment methods to cater to different customer preferences, ensuring a smooth checkout experience:

  • Credit and Debit Cards: We accept all major credit and debit cards including Visa, MasterCard, American Express, and more.
  • UPI (Unified Payments Interface): Use your UPI ID or scan a QR code to make payments quickly and easily.
  • EMI (Equated Monthly Installment): Choose to split your payment into monthly installments when you use eligible credit cards.
  • Net Banking: Pay directly from your bank account using secure net banking services from major banks across India.
  • Wallets: We support leading digital wallets like Paytm, PhonePe, and Mobikwik for fast and easy transactions.

2. Cash on Delivery (COD)

For added convenience, we also offer Cash on Delivery (COD) as a payment option. Please note that an additional charge is applied for COD orders, and it will be clearly displayed during checkout.

3. Payment Security

Your payment security is our top priority. All transactions processed through Razorpay are encrypted and follow stringent security protocols, ensuring that your sensitive information is protected at all times.

  • We use SSL encryption to safeguard your payment details during the transaction process.
  • Alineware does not store your payment information on our servers, ensuring that your data remains secure.

4. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email or SMS with the details of your purchase.

  • If you do not receive a confirmation email within a few minutes, please check your spam or junk folder, or contact our support team at support@alineware.com for assistance.

5. Failed or Declined Payments

If your payment fails or is declined for any reason, please verify your card details, UPI ID, or available balance before retrying. You may also contact your bank or payment provider for further assistance.

  • In case the issue persists, feel free to reach out to us for alternative solutions.

6. Refunds for Canceled Orders

If you cancel your order or return an item, the refund will be processed back to your original payment method, following our Refund and Return Policy.

  • Please allow 7-10 business days for the refunded amount to reflect in your account, depending on your bank or card provider.

7. EMI and Installment Purchases

For customers opting for EMI, please note that EMI eligibility and processing are subject to your credit card provider’s terms and conditions.

  • The total amount will be split into monthly payments over the selected tenure, and any applicable interest charges will be levied by your bank.

8. Customer Support

If you encounter any issues with payments or have questions regarding your purchase, feel free to contact our customer support team at support@alineware.com. We are here to assist you at every step.