At Alineware, we are committed to delivering your metalware products promptly and safely. To ensure reliable shipping across India, we partner with Shiprocket, a trusted logistics provider. Below is important information regarding our delivery process, charges, and shipping policies.

1. Shipping Charges

• Shipping costs are calculated based on the volumetric weight of your order. The shipping rate is applied at the time of checkout, ensuring transparency before you finalize your purchase.
• Volumetric weight takes into account both the size and weight of the product to provide a more accurate shipping cost, especially for larger items like lunchboxes and containers.

2. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) as a convenient payment option.
• An additional charge will apply for COD orders, which will be displayed at checkout. This extra charge is to cover the processing fees associated with COD services.
• Please ensure that someone is available at the delivery address to make the payment at the time of delivery.

3. Delivery Time

• We aim to dispatch all orders within 1-2 business days of order confirmation.
• Delivery typically takes between 3-7 business days depending on your location within India. Delays may occur due to public holidays, unforeseen circumstances, or remote delivery locations.
• You will receive a tracking link via email or SMS once your order has been shipped, allowing you to track your shipment in real-time.

4. Delivery Partners

• We use Shiprocket for all deliveries, ensuring your package is handled with care and reaches you in perfect condition. Shiprocket works with multiple courier services to optimize delivery times and ensure coverage across all regions in India.

5. Order Tracking

• After placing an order, you will receive a confirmation email containing your order details and shipping information.
• Once your order is shipped, you will receive a tracking number that can be used to monitor the status of your delivery through the Shiprocket tracking portal or the specific courier’s tracking page.

6. Failed Deliveries

• If a delivery attempt fails due to incorrect address details, unavailability, or refusal to accept the package, our team will contact you to reschedule the delivery. Please ensure accurate address details and availability at the specified delivery time to avoid any delays.

7. International Shipping

• Currently, we only ship within India. Stay tuned for future updates regarding international shipping options.

8. Shipping During Sales or Promotions

• During sales events or peak periods, delivery times may be extended due to a high volume of orders. We appreciate your patience and assure you that we will work diligently to fulfill your orders as quickly as possible.

9. Customer Support

• If you have any questions or concerns about your delivery, please reach out to our support team at support@alineware.com. We’re happy to assist with any shipping or delivery-related inquiries.